Appointment, Cancellation & Refund Policy

Your time is valuable, and so is mine. To keep things flowing smoothly, I have a few simple guidelines around bookings and cancellations. I know that life is ever-changing, so while I have a policy in place, I will always meet each situation with understanding and flexibility.

Policy summary at Wellness with Chelsea

• Booking: Confirmed upon payment or email confirmation

• Payment: Due in advance of session

• Cancellations: Free with 48+ h notice; 50% fee for 24–48h; 100% fee within 24h (waivers for emergencies at practitioner’s discretion)

• Late Arrival: Sessions may be shortened or cancelled; full fee applies if more than 15 minutes late

• Practitioner Cancellation: Full refund issued

• Confidentiality: GDPR-compliant; records kept securely for 7–10 years

• Medical Disclaimer: Complementary therapy only—not a medical substitute; no guaranteed outcomes

• Children: Under 16 accompanied by guardian; reduced duration or rate may apply

• Policy Changes: Updates communicated via website; continued bookings imply acceptance

Appointment, Cancellation & Refund Policy at Wellness with Chelsea

1. Booking & Confirmation

• Bookings can be made online, by phone, or via email.

• An appointment is considered confirmed once payment is received or you receive a booking confirmation email (within 24–48 hrs)

2. Payment Terms

• Full payment is due in advance of the appointment, via bank transfer or card payment, unless otherwise agreed

• For distance or remote sessions, payment must be made in advance

• Prices are subject to change; any increases will not affect bookings already confirmed

3. Cancellation & Rescheduling

• All requests for cancellation or refund must be submitted via email to welnesswithchelsea@outlook.com

• Please provide at least 48 hours' notice for cancellations or rebooking to avoid charges

• If cancelling with less than 48 hours' notice, a 50% cancellation fee applies; within 24 hours, 100% of the session fee will be charged

• In cases of emergency or extreme illness, charges may be waived at the practitioner's discretion

• No refunds apply if you miss your scheduled appointment

4. Late or Early Arrival

• Please join the Zoom call on time to ensure you receive your full distance session. Late arrivals may result in a shortened session or forfeiture of the appointment, with full fees still due

• Arriving more than 10–15 minutes late may result in the appointment being cancelled and a 50% fee still due

• For early arrivals, please wait in the Zoom lobby; the practitioner may not be able to admit you immediately if another session is in progress

5. Practitioner’s Right to Refuse or Cancel

• The practitioner reserves the right to cancel or refuse a session at any time—for example, if a conflict of interest arises or if it's felt to be in the best interests of either party

• If cancellation is initiated by the practitioner, a full refund will be issued

6. Confidentiality & Records

• All client information and session details are strictly confidential and compliant with GDPR and UK Data Protection legislation

• Personal data is stored securely and retained for a period (e.g., 7–10 years, as required by insurance or professional body standards) before being deleted

7. Medical Disclaimer & Liabilities

• Energy healing is a complementary practice and not a substitute for professional medical, psychological, legal, or financial advice

• The practitioner does not guarantee specific outcomes or cures; individual results may vary and any discomfort experienced is considered part of the healing process

• Clients must inform the practitioner of any relevant medical conditions, including recent surgeries or implanted devices (e.g., pacemakers)

• The practitioner cannot be held liable for issues arising from undeclared medical conditions

8. Children & Guardians

• Clients under 16 must be accompanied by a parent or legal guardian, who must provide signed consent and stay throughout the session

• Children’s sessions may be shorter or discounted, as appropriate

9. Data Protection & Privacy Rights

• You have the right to access, correct, or delete your personal data held by us; refer to our Privacy Policy for details

• All communications and data handling adhere to GDPR and professional confidentiality standards

10. Policy Updates

• These terms may be updated occasionally. Notice will be provided on the website and continued use of services constitutes acceptance of revised terms

If you would like to contact us to understand more about this Policy, you may send an email to wellnesswithchelsea@outlook.com